FAQ
Where do you ship from?
All orders are shipped from Japan.
Do you ship internationally?
Yes, we currently ship to 16 countries including:
Philippines, Singapore, Hong Kong, Taiwan, South Korea, Malaysia, Thailand, Vietnam, Indonesia, United States, Canada, United Kingdom, France, Germany, Australia, and New Zealand.
What courier do you use for shipping?
We use Yamato Kuroneko or Japan Post for domestic shipping, and DHL or Japan Post for international orders.
How much is shipping?
・Japan: Flat rate shipping is ¥800. Orders over ¥5,000 qualify for free shipping.
・International: Shipping starts at ¥2,000 depending on the region. Orders over ¥10,000 qualify for free international shipping.
How long will my order take to arrive?
・Orders are usually processed within 2–3 business days.
・Domestic orders typically arrive in 1–3 days after dispatch.
・International orders may take 7–14 business days, depending on the destination and customs clearance.
Can I return or exchange an item?
Yes. We accept returns or exchanges within 7 days of delivery if the item is unused and in original condition.
Please contact us before returning any item.
Be sure to read our Return & Refund Policy for full details.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, AMEX, JCB), PayPal, Apple Pay, PayPay, and convenience store payments (コンビニ払い).
Are your products all black?
Yes. #000 is a curated black-only shop. Every item is thoughtfully selected in all black—timeless, minimal, and bold.