Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

■ Return Conditions

• Item must be unused and in its original condition
• Tags must be attached
• Item must be in its original packaging
• Proof of purchase is required (e.g., receipt or order email)

To start a return, please contact us at:
📩 info@000tbs.com

 

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your item. Items sent without approval will not be accepted.

■ Damages or Issues

Please inspect your order upon arrival. If it is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

■ Exchanges

If you'd like to exchange an item, please return the original item first. Once your return is accepted, you can place a new order for the item you want.

■ Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at:
📩 info@000tbs.com